Microsoft Dynamics 365 Marketing
Create personalized contact histories
Deliver content for personalized customer contact journeys via the right channels right moment
Advantages of Microsoft Dynamics 365 Marketing
Contact sales in real time
Nurture customer contacts based on their interactions across email, mobile, social media, custom channels, and in-person touchpoints.
Win customers
Effortlessly create segments for contacts and prospects, no matter how complex the targeting criteria, using the segment generator and natural language.
Improve marketing effectiveness
Use real-time KPIs and dashboards to track business goals, contact history performance, and content effectiveness.
Flexibility
Be flexible to support campaigns at the corporate, departmental, or product level. Manage brand consistency and encourage the repurposing of content.
Dynamics 365 Marketing
Functions in detail
Customer interaction in real time
With an in-depth understanding of the customer, you can initiate personalized contact progressions that are triggered by customer interactions. Take advantage of built-in event triggers, or create your own triggers.
Reach customers through digital channels and face-to-face interactions in marketing, sales, and service. Reach out to them on their preferred channels with AI-driven recommendations.
Attract customers and gain loyalty
Create customized contact trajectories based on customer triggered demographics and behaviors, and orchestrate marketing, commerce, sales, and service experiences.
Empower customer experience, customer service, sales, marketing, or any other team that wants to deepen relationships with customers to plan contact trajectories that span your entire organization.
Send regular newsletters, transactional emails, and on-time customized notifications. Score individual leads, or run company-based marketing campaigns to align with sales.
Improve customer experience with AI
Create emails easily and efficiently with the AI-powered email editor. AI recommends content ideas, including images, offers, and dynamic content to maximize engagement.
Conduct A/B testing to confirm content that resonates. Customize channels for each customer based on their past activities and preferences.
Build customer trust
Align team activities across your organization by sharing a single, real-time view of customer context across all your Dynamics 365 applications. Protect customer data in the trusted Microsoft Cloud.
NASCONCEPTION
supports you with:
- Consultation, selection & compilation
- Conceptual design & development
- Migration
- Service packages
- Trainings
- Implementation & Support
From the appropriate licensing model to the right interaction of the individual technologies – we support you in ensuring that your processes are reflected in the Microsoft Technologies that are right for you.
We know what matters – that’s why we have learned from numerous projects and put together suitable service packages for you to ensure a fast start with Microsoft Technologies.
We focus on your processes — the training courses for the ready-made Microsoft Technologies are compiled on the basis of your processes, coordinated with you and carried out.
Local infrastructures such as mail or file servers, ERP and CRM systems are analyzed, the migration is designed and smartly transferred to the cloud world of Microsoft Technologies.
We implement Microsoft Technologies together with you and accompany you as a reliable partner into the cloud. Afterwards, we accompany you as a reliable partner for support requests or new ideas.
Do you have new ideas, or should a process be adapted in the standard Microsoft technology? Do other systems such as online stores, service providers or trading partners need to be connected to Microsoft Technologies. With our strong team of Microsoft certified technical consultants, we can make customizations for you within Microsoft Technologies that seamlessly integrate with standard solutions.
Would you like a consultation appointment or to make an inquiry?
We look forward to hearing from you – we will be happy to help you find the right solution for you!
Phone: +49 211/540 808 10
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