Microsoft Dynamics 365
customer service
Assist your customer support function and delight your clients
Deliver seamless, end-to-end customer service experiences in a single Microsoft cloud-based solution to provide consistent, connected support across multiple channels.
Benefits of Microsoft Dynamics 365 customer service
Delight loyal customers Make fans
Deliver exceptional service across all channels and exceed customer expectations.
Offer self-service options
Handle and resolve issues quickly with the help of AI-powered virtual agents, freeing up your service staff to handle complex issues. Provide instant access to the right content, at the right time, on the right channel.
Customize customer loyalty
Provide agents with a comprehensive view of the customer profile and past interactions with your support team. Omnichannel support provides consistent, connected interactions across all channels including voice, chat, text, Facebook Messenger, WhatsApp, WeChat, Twitter DM and Line - all from a unified agent desktop.
Improve agent efficiency
Get AI-powered suggestions that use real-time, contextual hints to recommend similar incidents or knowledge articles. Use Microsoft Teams integrated with the agent desktop to connect with remote professionals.
Optimize service operations
Leverage the built-in AI and identify new trends and automation opportunities related to support topics, agents, contact channels, and knowledge management to improve your support. Identify gaps in knowledge articles by analyzing the topics agents are looking for to solve customer problems.
Trust your cloud
Seamless operation of hybrid solutions
Individual development
Ready for the future
"I'm very picky about who I give my energy to. I prefer to reserve my time, efforts and spirit exclusively for those who reflect sincerity."
Azure Case Studies
Microsoft Dynamics 365 Customer Service in detail
Customize customer loyalty
Omnichannel support provides consistent, connected interactions across all channels including voice, chat, text, Facebook Messenger, WhatsApp, WeChat, Twitter DM and Line – all from a unified agent desktop.
See a customer’s call history, support interaction history, and recent incidents at a glance.
Resolve issues faster by applying AI and rules to customer support requests from any channel to classify, prioritize, and assign them to the most qualified agent.
Improvement in efficiency
Use Microsoft Teams integrated with the agent desktop to connect with remote experts and quickly resolve complex incidents.
Combine customer data with survey results from Dynamics 365 Customer Voice, which is included with Customer Service. Empower agents with the information they need to solve problems quickly by connecting different database sources with connected knowledge search.
Optimize service operations
Leverage the built-in AI and identify new trends and automation opportunities related to support topics, agents, contact channels, and knowledge management to improve your support.
Identify gaps in knowledge articles by analyzing the topics agents are looking for to solve customer problems.
Monitor real-time device readings to identify devices in need of maintenance and verify that fixes have been effective.
Microsoft Azure packages
by NASCONCEPTION
Preconfigured & cost-efficient
Small
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medium
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NASCONCEPTION
supports you with:
- Consultation, selection & compilation
- Conceptual design & development
- Migration
- Service packages
- Trainings
- Implementation & Support
From the appropriate licensing model to the right interaction of the individual technologies – we support you in ensuring that your processes are reflected in the Microsoft Technologies that are right for you.
We know what matters – that’s why we have learned from numerous projects and put together suitable service packages for you to ensure a fast start with Microsoft Technologies.
We focus on your processes — the training courses for the ready-made Microsoft Technologies are compiled on the basis of your processes, coordinated with you and carried out.
Local infrastructures such as mail or file servers, ERP and CRM systems are analyzed, the migration is designed and smartly transferred to the cloud world of Microsoft Technologies.
We implement Microsoft Technologies together with you and accompany you as a reliable partner into the cloud. Afterwards, we accompany you as a reliable partner for support requests or new ideas.
Do you have new ideas, or should a process be adapted in the standard Microsoft technology? Do other systems such as online stores, service providers or trading partners need to be connected to Microsoft Technologies. With our strong team of Microsoft certified technical consultants, we can make customizations for you within Microsoft Technologies that seamlessly integrate with standard solutions.
Would you like a consultation appointment or to make an inquiry?
We look forward to hearing from you – we will be happy to help you find the right solution for you!
Phone: +49 211/540 808 10
E-mail:
Frequently Asked Questions
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